Tengja Digital defines digital strategies and customer experiences that align with client objectives and customer journeys. Our mission is to help clients uncover the power of digital and deliver superior customer experience through our customer-centric, insights driven methodology.
Tengja means “connect” in Icelandic. The name reflects our belief that digital is a powerful connector between brands and their customers. Through our proven methodology, we enable client organizations to effectively connect with their customers through meaningful engagement.
With 25 years of digital strategy and execution excellence, we provide brands with end-to-end digital guidance, from defining your brand’s digital strategy to bringing the strategy to life with our services in customer experience design, program management and process redesign.
25 Years of Digital Strategy and Execution Excellence
Customer insights inform organizational digital strategies and customer experiences. It is an important component of Tengja’s proven methodology.
Our customer insights services include:
- Qualitative Research
- Quantitative Research
- Persona Development
- Customer Journey Mapping
- Voice of the Customer Program Design
- Usability Testing
A strategic plan creates a common vision across stakeholders and enables your organization to get the most out of your digital investment. Tengja applies a customer-centric, insights-driven approach in formulating your organizational strategy.
Our strategic planning services include:
- Stakeholder Consultation
- Digital Audit & Analytics Review
- Market Scan and Benchmarking
- Digital Strategy & Roadmap Creation
- Business Requirements Definition
Digital Experience Design
Digital is a key channel in delivering your brand promise. Tengja helps brands define and create the right digital experience to bring your brand to life, with consideration of the total digital ecosystem – from web, email, mobile to social.
Our experience design services include:
- Rapid Prototyping
- Website & App Design & Development
- Content Strategy
Case Studies: Digital Strategy and Website Redesign
HEART & STROKE LOTTERY SITE REDESIGN
The charity lottery category has been facing steady sales decline. Working with Tengja, Heart & Stroke Lottery improved on-site conversion by 33% and exceeded their net profit target by 35%.Learn More
Case Studies: Website Design
ANCHOR RISK SOLUTIONS SITE
Anchor Risk Solutions needed to demonstrate credibility and expertise. With the brand scheduled to launch, the client needed a thoughtful site that would meet its business objectives and get implemented with fast turnaround.Learn More
Case Studies: Customer Insights & Digital Strategy
SOVEREIGN INSURANCE STRATEGY
To help define the strategic focus and requirements for its web channel, Sovereign engaged Tengja to understand the needs and expectations of its stakeholders as way to guide the digital strategy.Learn More
Case Studies: Digital Audit & Governance
MERLIN ENTERTAINMENTS AUDIT
Merlin Entertainments was experiencing digital performance stagnation and poor return on digital investment. Tengja conducted an objective audit and recommended clear steps to improve their return on digital investment.Learn More
Case Studies: Digital Channel Strategy
HoodQ Channel Strategy
As the next phase of growth, HoodQ wanted to explore new channels for product distribution. Through an outside-in, collaborative approach, Tengja guided HoodQ stakeholders to effectively arrive at a B2C channel strategy.Learn More